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Crossover Property Limited Privacy Policy

Our contact details:

Name: Crossover Property Limited
Address:
T- 8 Lenton Boulevard
Lenton Business Centre
Nottingham
NG7 2BY
Phone Number: 0115 775 0253
E-mail: [email protected]

Crossover Property Limited Privacy Policy:

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.crossoverproperty.com or communicate with us at Crossover Property Limited and how we handle the data we receive/collect.

Personal information we collect:

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. Please see our cookies policy for further information.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

At Crossover Property Limited you may be asked for personally identifiable information such as your name, address, date of birth, email address, and telephone number. By giving us such information, you consent to our using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at [email protected].

We will return or destroy your personal information within 21 business days of receipt of your withdrawal of consent. Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser as set out in this policy.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. This policy also applies to data which may be received by third parties about you (for example when requesting quotations, introductions etc). Should you choose to not provide any personal data this may impact the services we can provide; in this event, this shall be communicated with you as well as an outline of any obligations or processes we are unable to proceed with due to the lack of consent/data received.

 

The type of personal information we collect:

We currently collect and process various information that can vary due to our relationship, such as supplier, professional partner, investor etc. The data we collect includes but is not limited to the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details).
  • Contractual details.
  • Open data and public records, such as the data on Companies House.
  • Documents and identification that may be copied such as Passport, Driving licence, and Birth Certificate.
  • Device information (please see above for the outline of device information collected).
  • Behavioural data; such as how you interact with or review our services.
  • Social data including social media content.

Unless explicitly consented to, we do not process special categories of personal data that would reveal or request any of the following information: racial or ethnic origin, political opinions, sexual orientation, health or sex information, religious or philosophical information, political opinions, trade union membership, biometric data or genetic information.

How do we get personal information and why do we have it:

Most of the personal information we process is provided to us directly by you and may be collected in the following circumstances:

  • During an enquiry on the website, via email, in person or on the telephone.
  • When you contact us in person, by telephone, email, post, social media or through the website.
  • During a payment or transaction.
  • Through customer surveys or service reviews.
  • When you are employed or contracted by us.
  • When you access or use our services.
  • When you employ us.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Our professional partners or companies that refer you/introduce you to us.
  • Social networking.
  • Networking events (in person and online).
  • Agents working on our behalf.
  • Supplies of materials, equipment and trade services.
  • Analytic reviews.
  • Public data such as data accessible through gov.uk or companies house.
  • Government and law enforcement agencies.
  • Through device information (please see above for the outline of device information and how this is collected).

We may use the information that you have given us to:

  • Provide our services.
  • Respond to an enquiry.
  • Offer a quotation.
  • When in line with your preferences, marketing, newsletters or other personalised content.
  • Reviews of our services.
  • Receive feedback on our services.
  • Response to complaints.
  • Keep our records updated.
  • Understand and develop our website and communications.
  • Manage and make payments.
  • Comply with laws and regulations: including detecting and preventing financial crime and fraud.
  • Test our services.
  • Notify you of changes or improvements to our services.
  • Send you information about similar products or services.
  • Create a contract between us for services.
  • Create a contract between us/other parties or when directed between yourselves and others.
  • To safeguard ourselves, our employees and contractors.

With your consent, we may share this information with our partners or third parties such as:

  • To confirm your identity or financial information.
  • If we have been asked by you to collaborate with a third party or provide contact with a third party.
  • We may provide information about you to our employees and agents to administer any accounts, products and services provided to you by Crossover Property Limited.

We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms of use or if we are under a duty to disclose or share your personal data to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current UK law.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

If you have created a customer account on our website it is your responsibility to protect these log in details. You must treat them as confidential and must not share or disclose these details to any other party.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You can remove your consent at any time. You can do this by contacting [email protected]
  • We have a contractual obligation.
  • We have a legal obligation.
  • We have a legitimate interest.

How we store your personal information:

Your information is securely stored.

We maintain Information for our records unless and until you ask us to delete this information or a period passes where such information is no longer needed for us to fulfil our services with you or of a legitimate interest to us/we have the legal grounds to retain it. However, we routinely take steps to review this policy and our retention needs.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you and aim to complete all requests within 21 days.

If you wish to make a request or an amendment, please contact us at [email protected] or in writing to:
Crossover Property
T-15 Lenton Boulevard
Lenton Business Centre
Nottingham
NG7 2BY

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Changes to this Policy:

We retain the right to amend or update this Policy at any time and without notice. Any changes or amendments will be reflected here and posted on this Policy page. Changes may be made to reflect, for example: changes to our practices, or for other legal, operational or regulatory reasons.